Develop comprehensive documentation that meets organizational standards.
Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content.
Achieve a professional cross-team relation (with developers, technology persons) which is essential to make success in technical writing.
Attend SRS review calls to get information of upcoming feature and attend STD review call to get information of features being implemented – to get the content for documentation.
Write user-friendly online help content using RoboHelp tool, move the content into User Guide on periodic basis.
Write/Maintain Release Note, What’s new, upgrade procedure document as per release timeline followed in Mentor.
Write/Maintain installation guide, operational guide, configuration guide, how-to documents etc. that meets the needs of the target audience, turning insights language that sets our users up for success.
Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications, confluence links etc.
Evaluate current content and develop innovative approaches for improvement.

Essential:

Superior written and verbal communication skills – with a minimum Bachelor’s degree.
Good working knowledge on Adobe’s RoboHelp, Adobe ArobeText Editor, Adobe FrameMaker etc. is great to have.
Previous experience writing documentation and procedural materials for multiple audiences.
Clear understanding on expectation from a technical writer on user guide, installation guide, operational guide, configuration guide, how-to documents etc.
Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content.

Desirable:

Please send CV to Aniruddha.ghosh@teoco.com – do not fill in the form below!

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